After breaking her leg, Bridget Duffy got a close look at the patient experience - by being a patient herself. At the first Gel Health conference, Bridget discusses what she learned - and what has inspired her, throughout her career, to advocate for improved patient experience.
patient experience
Patient Experience - Bridget Duffy
Creating a good patient experience is the focus and mandate of the Chief Experience Officer at the Cleveland Clinic, one of the world's top-rated medical facilities. In this talk, Bridget Duffy shows the theory and practice of patient-centered care, including an on-stage demo of an innovative patient gown.
